A traceroute is a function which traces the path from one network to another. It allows us to diagnose the source of many problems. To be effective, the traceroute MUST be run during a time when you are experiencing the problem. If the problem is no longer occurring, you will have to wait until the next time the problem occurs (if there is a next time) before running your traceroute.

To run traceroute on Windows

1. Go to Start > Run
2. Type cmd and press the Enter key (On Windows 98 or ME, type command instead and press the Enter key)

This will bring up a command prompt window. It has a line that looks like this:

C:\Documents and Settings\yourname> _ with a cursor blinking next to the '>' symbol

3. In the command prompt, type:

tracert [hostname]

Where [hostname] is the name of the server (eg. sX.web-servers.com.au) that you are testing the connection to or your website address (eg. yourdomain.com). You will have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way

4. Send us the complete results (every line) for analysis http://www.panthur.com.au/contact

If you have difficulty copying the traceroute information, or if it runs off the screen, you can type this command instead:

tracert [hostname] > C:\trace1.txt

This writes the command results to a text file named trace1.txt in the root of your C: drive. You can then open this file and paste the contents into your email message to Support.

To run traceroute on a Macintosh

If you have OS X, you can use the built-in network tools.

1. Double-click the Hard Drive icon and navigate to 'Applications' > 'Utilities'
2. In the Utilities folder, double-click one of the following programs:

Network Utility: Click the Traceroute tab and enter the hostname or;
Terminal: In Terminal, type: traceroute [hostname]

Where [hostname] is the name of the server (eg. sX.web-servers.com.au) that you are testing the connection to or your website address (eg. yourdomain.com). You will have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way

3. Send us the complete results (every line) for analysis http://www.panthur.com.au/contact


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