Using the Support PIN for Verification

The PIN in your client area is a useful way to verify and identify yourself when calling or emailing for support.

All Support PINS have an expiry of 24 hours from when they are generated.


How do I find my PIN?


If you already have any PINs set up, they will be visible on the home page when you log into your Client Area.

Step 1 - Access the Client Area here.

Step 2 - Once on the Dashboard, you can find your current Support PIN on the right hand side of the screen. This is present on every page in the Client Area.

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How do I create or change a Support PIN?


Step 1 - Log into your Client Area. If you do not have a current PIN, you will see the Support PIN section will show as blank or expired.

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Step 2 - Click on Generate a New PIN.

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If you wish to change the PIN, just click on Generate New PIN again. Note that each PIN is still only valid for 24 hours.

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